Frequently Asked Questions
You’ve got questions? We’ve got answers! Don’t see what you’re looking for? You can also email us and we’ll get back to you shortly.
Hours | Getting Here
Operating Hours?
Can I find bike rentals near me?
Renting Questions
Do I have to reserve in advance?
What's your Cancellation Policy?
For Regular, Non-Event Bicycle Rentals:
More than 48 hours in advance of scheduled pickup time: 100% Refund
More than 24 hours, but less than 48 hours, in advance of scheduled pickup time: 50% Refund
Less than 24 hours in advance of scheduled pickup time: 0% Refund
Reservations may be rescheduled, subject to availability, without penalty.
For Event Specific Reservations (Honolulu Century Ride, Honolulu Triathlon for example)
More than 1 month (30 days) in advance of scheduled pickup time: 100% Refund
More than 2 weeks (14 days) in advance of scheduled pickup time: 50% Refund
More than 1 week (7 days) in advance of scheduled pickup time: 25% Refund
Less than 1 week (7 days) in advance of scheduled pickup time: 0% Refund
For Standard/Fitness Bicycle Tours:
More than 24 hours, but less than 48 hours, in advance of scheduled pickup time: 50% Refund
Less than 24 hours in advance of scheduled pickup time: 0% Refund
Reservations may be rescheduled, subject to availability, without penalty.
If Bikeadelic cancels a tour due to extreme weather or other reasons, a full refund will be given after attempts to rebook. Tours will still depart in rain, please be prepared as it does rain often in Hawaii.
What is this Biki Bike Share?
What does the insurance cover?
What are the laws for bike riding in Hawaii?
For more detailed laws visit – https://www.hbl.org/bikelaws/
We also have detailed safety pamphlets in our shop.
If I rent overnight or for multiple days, can you store my bike overnight?
Are helmets required? Do we need to bring our own?
What if I return early?
How old must I be to rent a bike?
Do you offer any discounts?
Can you bring my bike to me?
Yes! We’re happy to deliver within the Honolulu/Waikiki area. The delivery charge is $10/bike. Pickup (if needed) is also $10/bike.
Bike Questions
Do you rent high performance road bikes?
What happens if I get a flat tire?
Are locks provided?
Can I carry stuff on my bike?
What do you have for infants and toddlers?
What about for bigger kids?
Do you have surfboard racks?
Can I ride a bike to the top of the Diamond Head crater?
Is Honolulu/Waikiki bike friendly?
What are the laws for bike riding in Hawaii?
For more detailed laws visit – https://www.hbl.org/bikelaws/
We also have detailed safety pamphlets in our shop.